How we will be operating when permitted to reopen our lodges to guests.

At Ben Alder Estate caring for our guests and staff is always our priority. While we have consistently maintained high standards of cleanliness and hygiene in our properties, we have implemented additional measures in response to Covid-19. These measures are in place to mitigate any potential risks. We will continue to follow the recommended guidelines from the Government and the World Health Organisation.

Additional measures we have in place.

  • Deep cleaning of all lodges prior to reopening.
  • Cleaning protocols specific to Covid-19 to ensure the properties are safe, including full procedures for touch point cleaning e.g. remote controls, handles, light switches.
  • Use of PPE, and supply of appropriate cleaning products, and training for Housekeeping staff.
  • Social distancing measures, to include a contactless handover for lodge guests.
  • Washing of property linen on a higher temperature.
  • For longer stays, introduction of a ‘no-touch’ housekeeping service, where guests can request cleaning products and linen to be left at their door.
  • Providing additional bleach, hand sanitizer and surface cleaners throughout the house for use by guests during their stay. Hand sanitizers will be located for all guests to use.

These measures will be reviewed on a weekly basis.